Past, Present & Future of FM – Global & UAE Review “ Facility Management (FM) is a profession that encompasses multiple disciplines to ensure functionality, comfort, safety and efficiency of the built environment by integrating people, place, process and technology” (IFMA) . FM is also defined as the “Organizational function which integrates people, place and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business” (ISO) . In other words, FM is about managing and controlling an extensive range of activities with the basic theory of providing assimilated supervision on strategic, operational and service level to synchronize the delivery of the established support services. This needs proficiencies and distinguishes FM from the isolated provisions of one or more services. The final objective of FM is to guarantee the functionality of the prime activities in the facility. The do...